FAQ for Hotel Bedding Linen Manufacturer and Premium Towels Store
1. What materials are your bedding linen and towels made from?
Our bedding linen is made from high-quality 100% cotton, while our towels are crafted from 100% premium cotton for superior softness and absorbency.
2. Do you accept bulk orders for hotels?
Yes, we specialize in bulk orders tailored to the needs of hotels and hospitality businesses.
3. What is the minimum order quantity (MOQ)?
The MOQ varies by product. Please contact our sales team for specifics based on your order needs.
4. Can I get custom designs or branded items?
Absolutely! We offer customization options, including embroidery and Custom Label. Reach out to discuss your requirements.
5. How do I care for your bedding and towels?
We recommend machine washing in cold water with mild detergent. Tumble dry on low heat; avoid fabric softeners on towels to maintain their absorbency.
6. Are your products hypoallergenic?
Yes, all our products are made from natural materials, making them suitable for sensitive skin.
7. How long does production usually take?
Production typically takes 3-7 days, depending on order size and customization requirements.
8. Do you provide samples before placing a bulk order?
Yes, we can provide samples of our bedding and towels upon request. Please contact us for more information.
9. What is your return policy?
For bulk orders, we generally do not accept returns unless there is a manufacturing defect. Please inspect your order upon arrival and contact us with any issues.
10. Do you offer international shipping?
Currently No
11. Can you handle urgent orders?
We strive to accommodate urgent requests. Please contact us to discuss your timeline, and we will do our best to assist you.
12. What payment methods do you accept?
We accept major Cash, QRIS, and bank transfers. Specific payment options may vary based on order size.
13. Do you offer discounts for large orders?
Yes, we provide competitive pricing and discounts for bulk orders. Please contact our sales team for more details.
14. How can I track my order?
Once your order has shipped, you will receive a tracking number via Whatsapp to monitor its status.
15. Are your towels quick-drying?
Yes, our premium towels are designed for quick-drying properties, ensuring they remain fresh and ready for use.
16. Can I visit your Physical Store?
Yes. Out Store is at Jl. Majapahit, Gg. Soka No 01, Kuta – Bali. Visits can be arranged by appointment. Please contact our Customer Services by Whatsapp
17. Do you have a catalog of your products?
Yes, we have a digital catalog available upon request. Please reach out, and we will send it to you.
18. Are your products environmentally friendly?
We prioritize sustainable practices in our manufacturing process and use materials that are eco-friendly.
19. What sizes do your towels and bedding come in?
We offer a variety of sizes, including standard and oversized options for both towels and bedding.
20. How do I contact customer service?
You can reach our customer service team via email Whatsapp : +62 81 33 99 55 505
21. Can you provide references from other hotels?
Yes, we can provide references upon request. Please contact us for more information.
22. What if I receive a damaged product?
Please notify us within 48 hours of receipt, and we will arrange for a replacement or refund.
23. Do you offer an express shipping option?
Yes, we offer expedited shipping options for urgent orders. Please select your preferred method and tell us
24. What quality control measures do you have in place?
We have strict quality control processes at every stage of production to ensure the highest standards for our products.
25. Are your linens and towels safe for commercial laundering?
Yes, our products are designed to withstand commercial laundering conditions without compromising quality.
26. Can I change my order after it has been placed?
Changes can be made within 24 hours of placing your order. Please contact us promptly to request any modifications.
27. What is your warranty policy?
We offer a warranty on manufacturing defects. Please contact us for specific terms and conditions.
28. Do you have a loyalty program?
Currently, we do not have a loyalty program, but we often run promotions for repeat customers. Stay tuned for updates!
29. How often do you update your product line?
We regularly introduce new products and designs based on market trends and customer feedback.
30. What makes your products different from competitors?
Our commitment to quality, customization options, and exceptional customer service set us apart. We prioritize creating products that meet the unique needs of our hospitality partners.